Customer experience management is the practice of providing a customer-first experience to every customer across multiple touchpoints. It helps businesses become a customer-centric organization that puts the customer at the center of everything they do. A customer experience management platform helps you achieve the goal of a unified customer experience by uniting your customer facing teams and providing a 360-degree view of your customers.

When customer information is in silos and diluted between different departments, it is difficult to follow up and provide a consistent customer experience across different customer touchpoints. Zoho CRM Plus is a single platform that combines customer relationship management (CRM), an exclusive email client for salespeople, visitor tracking, help desk, project collaboration, marketing automation, social media management, customer surveys, activity management, and metrics and KPIs. It helps break down organizational silos and streamlines customer data management, providing enhanced data visibility to your customer facing teams so that they can collaborate in real time and provide a meaningful experience during every customer interaction.

Zoho CRM helps business manage and maintain customer relationships. Its core functions are focused on sales teams, helping them track the movement of their leads, nurture them into prospects, close deals, and build lasting customer relationships.