• Deliver unforgettable customer experiences

Give your customers the convenience of omnichannel engagement

Engage with customers across multiple channels at each stage of the customer lifecycle. Zoho CRM Plus ensures you always have the full context across different channels through real-time notifications. Manage conversations with multiple teams in a single thread.

Increase team productivity with powerful AI

Zoho's AI assistant, Zia, guides your teams by predicting business trends, suggesting the best times to contact customers, identifying sentiments in emails and tickets, and providing intelligent business dashboards.
Zia Dashboard
Anomaly detection
Best time to contact
Sentiment analysis
Zia Dashboard
Anomaly detection
Best time to contact
Sentiment analysis

sales, marketing, service,

and other customer-facing teams

What is customer experience management?
Customer experience management is the practice of providing a customer-first experience to every customer across multiple touchpoints. It helps businesses become a customer-centric organization that puts the customer at the center of everything they do. A customer experience management platform helps you achieve the goal of a unified customer experience by uniting your customer facing teams and providing a 360-degree view of your customers.
What is Zoho CRM Plus?
Zoho CRM Plus is a unified customer experience platform that helps businesses bridge the gap between their sales, marketing, and service teams; unify customer information; and deliver a unified customer experience across all stages of the customer lifecycle.

When customer information is in silos and diluted between different departments, it is difficult to follow up and provide a consistent customer experience across different customer touchpoints. Zoho CRM Plus is a single platform that combines customer relationship management (CRM), an exclusive email client for salespeople, visitor tracking, help desk, project collaboration, marketing automation, social media management, customer surveys, activity management, and metrics and KPIs. It helps break down organizational silos and streamlines customer data management, providing enhanced data visibility to your customer facing teams so that they can collaborate in real time and provide a meaningful experience during every customer interaction.
How is Zoho CRM Plus different from Zoho CRM?
Zoho CRM helps business manage and maintain customer relationships. Its core functions are focused on sales teams, helping them track the movement of their leads, nurture them into prospects, close deals, and build lasting customer relationships.

Zoho CRM Plus is a unified customer experience platform. It is a single, truly integrated platform that brings together your sales, marketing and service teams on one single interface along with all your customer information from these different departments together. Zoho CRM Plus allows your teams to collaborate, be omnipresent, and get a holistic view of customer information- all from one place so that they can create personalized experiences for your customers at every touchpoint, retain customers, and turn them into valuable brand advocates.

Why is Zoho CRM Plus the best customer experience platform?
With access to Zoho CRM Plus, delivering exceptional customer experiences is simple and effortless. Zoho CRM Plus provides a 360-degree customer view that enables customer-facing teams to manage all customer journeys efficiently. You can create and send email campaigns, achieve proactive communication on your site, convert visitors into leads or contacts in your CRM, automate routines and processes, close deals, manage multiple social media interactions, provide multichannel and contextual support, gather customer feedback, and measure key business metrics using our customer experience management platform.

CRM Plus unifies your sales, marketing and service teams, cultivates inter-team collaboration, improves sales and service synergy and enhances the overall productivity of your organization with its highly intuitive and process-driven features.
What is included in Zoho CRM Plus?
Zoho CRM Plus includes everything you need to provide your customers with memorable customer experiences, on a single interface.

CRM: Sales automation

Find leads, convert them into prospects, close deals, and manage customer relationships effectively with user-friendly features such as pipeline management, process management, automation, analytics, and much more

How to get started with Zoho CRM Plus

30 day free trial

You can sign up for the 30 day free trial of Zoho CRM Plus and get hands-on experience of the product before you make up your mind. And what's more, no credit card details are required! Simply sign up and get started.